Now people can call 112 by phone or SMS. Video calls could help more. Video calls show the situation. This helps faster.
Häirekeskus wants video calls. The helper sees the person in need. The EU says video calls must work both ways. Häirekeskus is ready. But Google and Apple do not allow this yet.
Tech companies must talk with the government. No one knows when two-way video calls will come.
The government is working on it. They plan to add live text chat by year-end. This means when you call 112, you can also type. The helper sees your messages fast.