In Estonia, robots make some decisions. For example, they calculate tax refunds and child benefits. The system checks the data and calculates the amount.
Currently, there is no law regarding robots. The Ministry of Justice wants to change the law. Robots may impose tax penalties or library fines.
Robots can make simple decisions. For example, if a payment is late. If a person disagrees with the decision, they can protest. An official will review the case.
Some decisions do not require a human. For example, updating data. A person always has the right to speak with an official. If a person does not want a robot to make a decision, they can say so.
Complex decisions are made by officials. Robots cannot review disputed decisions.
If the data is incorrect, the robot may make a wrong decision. People must keep their data up to date.
Robots help officials work faster. This saves time and money. The number of officials will not be reduced. Robots make simple decisions so that officials can handle more complex tasks.
The Ministry of Justice believes that robots make services faster and better.